The Turbo Tourney Support Forum

Turbo Tourney => Turbo Tourney Internet Add-On Members Area => Topic started by: RoRo on March 20, 2021, 11:57:00 pm

Title: Add-on FTP issues?
Post by: RoRo on March 20, 2021, 11:57:00 pm
Hi - I've been up and running on the Add-On this year. Today, my FTP connection isn't able to complete. Reports are generating fine, updates are coming through, but when I try to load out to my site (or rebuild my site), I'm getting stuck.

Here's what I'm seeing in the FTP window:
   Status: Uploading mySideline.zip
   Overall Progress (Uploading file 1 of 1) ** note that I'm getting this when trying to update just current standings

Then it hangs on me before giving me this error window:
   Turbo Tourney Error
   Error: 12002
   Error encountered trying to FTP put file on the server
   The operation timed out

I've disabled my firewall temporarily to see if that's the issue. No behavior change.
I've played with different settings around zipping before uploading/not zipping, wait for UnZip to finish/don't wait, upload at once/upload in chunks, and none of these have changed any behavior.

Internet is working fine and fast (avg 256 Mbps up, 11 Mbps down) at home. I've also tried on my hotspot and same deal.

Anyone know what I'm missing here? Thanks so much!
Title: Re: Add-on FTP issues?
Post by: Doug on March 21, 2021, 12:11:25 am
Up until tonight it's been working fine?  Usually a time out would indicate a firewall issue but not always.  There's no issues on the server that I am seeing. You've tried disabling the Zip Files in the TurboTourney.com Account Settings screen?  You can send me your pool file at support@turbotourney.com and I can update your site if you're still having issues but nothing has changed today that would by any different than yesterday if it was working then.